Your Path to I.T. Enlightenment
Flat-Rate IT Solutions for Small Businesses and Agencies
We provide comprehensive IT services for businesses and agencies with up to 200 computers. For a flat monthly fee, you'll save time and money on repairs, disaster recovery, virus protection, cybersecurity, and everything you need to keep your IT systems running smoothly.
You never pay more than your flat-rate fee.
Our proactive maintenance services include real-time performance alerts and constant network monitoring so we can remotely diagnose and fix problems before they impact your bottom line. Updates and upgrades are automatically installed, and you don't have to worry about losing important data or revenue due to downtime. You receive world-class protection, technological innovation, preventive maintenance and support to keep your business running as efficiently as possible.
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I cannot say enough about how wonderful Pagoda Technologies is. They are extremely responsive and keep our IT services running smoothly. They anticipate issues, and most often they have identified a problem and have a replacement part and technician on the way before I even get to the office and see the email. They work around our schedules, which can be difficult with employees working in multiple time zones in different countries. We also have both Mac and PC users, and they have experts on both. We have been with Pagoda for several years now, and plan to be for many more!
~Dana Hotton, Assist International
What’s Happening Behind the Scenes
Proactive Security and Maintenance
Too many companies rely on reactive, band-aid solutions creating needless panic, spending, and uncertainty on a regular basis. Technology should make your life easier and provide a return on investment, but only if you take the time to build strong security defenses and have a plan in place should those defenses fail. Our ongoing monitoring and maintenance ensures each computer, server, and router is protected with several layers of security, from team training to firewalls and remote backup—all for a flat monthly fee. And should any issues arise, we can remotely diagnose and resolve almost any problem before it impacts your bottom line.
Technology Alignment
While remote monitoring and maintenance keeps day-to-day operations running smoothly, we can’t guarantee the security and efficiency of your onsite setup without personally visiting your workplace. One of our IT experts will conduct regular onsite visits to ensure all equipment and processes are aligned with industry best practices. We’ll do the manual labor while keeping you informed with ongoing documentation of all our processes. Let us optimize your technology so your team can perform at their best every day.
Backup Disaster Recovery
Save time, costs and lost business caused by stalls and outages in your IT network with a reliable backup disaster recovery service. We realize that if your technology shuts down for any reason, your business and reputation are on the line. That’s why we provide enterprise-level IT support to avoid costly network and hardware downtime caused by viruses, malware, spam, hacking, natural disasters and emerging cybersecurity threats.
Cloud Solutions
Securely store and share your data online, making it easy to schedule protected automated data backup, use cost-effective data storage, and increase workforce productivity with remote file sharing and calendaring. Log-in to your work computer from home or on the road and integrate cloud and remote access functionality, including G Suite and Microsoft Office 365, that will make your office more efficient and secure.
Your Business & Technology Consultants
Together, we’ll define your unique business goals and challenges and create technology solutions to put you on the path to success. As your virtual CIO, we’ll help you make informed decisions regarding technology updates that meet your budget and achieve your goals. Our flat-rate fee allows you to receive high-touch, ongoing business consulting for a fraction of the cost, so you can stay competitive, regardless of your size.
Customer Support Team
Through our Technology Alignment and Proactive Security Services, our primary goal is to minimize the need for calls to our help desk, but when you do need support, we’ll be there. You’ll have an entire team of IT experts on hand nearly 24/7 to ensure your technology is working for you, not against you. When you call Pagoda, you talk to a real person who knows your business and how best to meet your needs. Need onsite support? We love our local Bay Area clients and are always happy to meet face-to-face. Get to know our principals.
HIPAA Compliance
Pagoda Technologies earned their HIPAA Seal of Compliance in 2020 in order to further protect the sensitive data of our clients. As a HIPAA compliant business, we have implemented policies, procedures, and standards of conduct to ensure all personal health information is kept private and secure in accordance with HIPAA law. We conduct regular internal monitoring and auditing to ensure ongoing compliance and are equipped to respond immediately should we detect any vulnerabilities that could put personal health information at risk. Our team can also help your business earn its own HIPAA Seal of Compliance through the Compliancy Group. Ask us how in your free consultation.
IT Services to Achieve Your Business Goals
You deserve reliable IT support that will evolve and grow with your changing goals and needs. When you partner with Pagoda, we take the time to understand your business today and your vision for tomorrow. Our flat-rate IT services give you the confidence and time to focus on that vision while we focus on the technology that will make it a reality.
If you want to focus on your business and leave the IT issues to professionals then you want to bring Pagoda on board. We thought our server was backing up all of our files but Pagoda came in and set everything up so that we are not only backed up on site, but off site, as well. They also have dealt with issues where our system was not communicating with our NC machines. We have been extremely pleased with the level of service and care we have received and highly recommend Pagoda Technologies.
~Danny Doerksen, COO Doerksen Precision Products, Inc.
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