Pagoda Blog

The days of traditional phone lines for businesses are coming to an end and in its place are VoIP or Voice over Internet Protocol services. In layman’s terms, this just means a phone service run over the internet instead of through your local phone company. You can use VoIP through your computer or phone and use it not just for traditional voice calls but also for email, fax, and conference calls. If you’re still running your business through a traditional phone line, it may be time to consider the benefits of switching to VoIP.  

 

Here’s why we recommend the service to our clients and why it may just be that easy update you’ve been waiting for to reduce costs and simplify communication. 

 

1. It can save you money 

If you need more than one phone line and you already have a reliable internet connection, then a VoIP service will save you money. Regardless of how many ‘lines’ of communication you use, the cost of VoIP is always a flat-monthly rate. Local, domestic, and international calls are all the same price, making it easier to work with remote clients and employees. 

 

2. Reliable service, with or without internet 

Even without an internet connection, your VoIP service will continue to function. If your internet goes down, calls can be automatically forwarded to your mobile device to ensure continuity of service. In general, it’s also a good idea to have a backup internet service provider to avoid losing data or revenue because you lost service for several hours. 

 

3. Conference calls are easier

There is no extra charge for conference calls through VoIP. You can also use both voice and video conferencing and you can easily convert a normal call into a conference call. 

 

4. Enhanced mobility 

No matter where you are, your VoIP service can travel with you. Set up phone calls to ring your desk phone and mobile devices, such as your laptop, tablet, and smartphone. This ensures you don’t miss an important call when you step away from your desk. 

 

5. Advanced features simplify communication 

VoIP services offer advanced features such as forwarding a voicemail to your colleague with a single click and voicemail to text transcriptions sent directly to your inbox. They also typically include auto-attendants for automated answering and call routing based on the caller’s inquiry. These features make it easier to stay on top of communication with your customers and between colleagues.  

 

6. Scalability 

We’ve already mentioned the cost savings side of VoIP—no matter how many phone lines you need, there’s no extra charge. The other scalability factor of VoIP is that if you outgrow your current space, your VoIP service simply moves with you. You don’t have to change numbers or providers, so there’s no disruption to your business. 

 

Which VoIP service should you use? 

There are many VoIP services available, making it hard to choose the best service for your business. Our service of choice for our clients is Jive because of its ease of use and reliability. Their user-friendly interface lets you quickly set up extensions, call routing, auto-attendants, and voicemails through a visual, color-coded chart. It also works with your existing network and hardware, comes with automatic upgrades, and offers 24/7 customer support. 

 

Related Posts:

How to Use Technology to Improve Collaboration in the Office

7 Cyber Security Tips for Business Travel

Should You Move Your Business to the Cloud? 

 

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About Pagoda Technologies IT services

Based in Santa Cruz, California, Pagoda Technologies provides trusted IT support to businesses and IT departments throughout Silicon Valley, the San Francisco Bay Area and across the globe. To learn how Pagoda Technologies can help your business, email us at support@pagoda-tech.com to schedule a complimentary IT consultation.